Boost the service protocol to your customers/shoppers by controlling the most important aspects at the points of sale/ customer service desks of your business

It’s a solution aimed to boost the mystery shopper/consumer methodology, providing real-time and web browser information about the strengths and weaknesses of customer/shopper touchpoints in terms of service, and the deviation of its performance in relation to your company established protocol.

We continually support the improvement of service protocol and customer service for more than 100 companies in the region.

Key Elements

Service protocol performance index

Performance at each level of service factor

Real-time alarms to improve customer service

Interactive dashboard