Fidelity System

Impact on your customers relationship marketing strategy by identifying and prioritizing the opportunity areas related to service, and monitoring key satisfaction and loyalty indicators .

It’s acomprehensive solution that allows you to know your customer satisfaction and loyalty and your competition’s, facilitating the allocation of your budget properly from the prioritization of areas for improvement that generate greater impact on satisfaction index.
It identifies the different customer segments according to their level of satisfaction and loyalty to your brand. It manages information in real-time model and by digital media such as web and smartphones.

With more than 15,000 monthly interviews we monitor customer satisfaction and loyalty of the leading service companies in Latin America.

Key Elements

Customer Satisfaction Index

Customer loyalty index

GIKO Zones

Customers Segmentation by satisfaction and loyalty

Brand Protection Index

Interactive dashboard